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Kitty2twoKitty2two7 anos atrás
So this morning I was surprised by a message from e2046(lol hope this doesn't delete this blog) of them asking me how long I've been in the modeling hobby.

Hi,
Thanks:)I really enjoy my holiday:P
By the way, seeing your purchases are GK Figures, I'd assume you are a Modeller? Would you mind telling how long you have been into this hobby? Look forward to hearing from you:)
Susan
Customer Service Officer


Hold up, what? I haven't been asked any sort of question out of any kindness from a shop for a loooooong while. Whether it's the smiley faces(oh lord) or just the fact that they asked, it's nice seeing they kinda care.

I haven't encountered that in a long time since I joined his hobby.. of course from individual sellers but never shops like NY, HS, or Amiami o.o

Is this to be expected to not have such kindness to your customers? Wouldn't it increase sales if they actually talked to their customers a little kinder or even more other then warnings for banning? Do you even care if they put an effort to talk to you?
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Comentários15

Ruttsu7 anos atrás#1781928Business tragedy? them selling bootlegs? People buying bootlegs? I'm not sure if it's a tragedy, there are many people who can't afford to buy the original product, and even a serious collector could have a "valid" reason to buy a bootleg, for spare parts or to make a custom figure, since they couldn't/wouldn't buy the original in the first place, I see no tragedy there.
In my case the only bootleg I would buy would be Sader (CLUB #1087) to display it along with the original XD


I meant business strategy, the idea of their customer service is that they are nice and act personal with you. I never mentioned anything about them selling bootlegs, that's not even part of the subject here so don't involve it in here <_____>"
7 anos atrás
Ruttsu as Ruttsu
Kitty2two7 anos atrás#1780519It's a business tragedy.Business tragedy? them selling bootlegs? People buying bootlegs? I'm not sure if it's a tragedy, there are many people who can't afford to buy the original product, and even a serious collector could have a "valid" reason to buy a bootleg, for spare parts or to make a custom figure, since they couldn't/wouldn't buy the original in the first place, I see no tragedy there.
In my case the only bootleg I would buy would be Sader (CLUB #1087) to display it along with the original XD
7 anos atrás
e2046 actually has very good customer service.
7 anos atrás
Ruttsu7 anos atrás#1779598Maybe they stole the idea from someone else like they do with the bootlegs they sell.

It's a business tragedy.
7 anos atrás
I had the same from them; they asked me what my favorite series was and what I prefer when buying things (ori, gathering, etc). They've also found me replacement parts for broken pieces that I've owned for over a year so they're pretty awesome - despite their reputation around these forums, I've come to have a special place in my heart for e2046.
7 anos atrás
Chloe-tsundere The louise otaku
Same as paulichu ..
Theyve ask me why i havent ordered from them yet.. And am inactive.
It is cause i cant rlly paint GKs yet..

And since their prepainted figs might be bootlegs didnt tell them that ofc
7 anos atrás
Paulichu Sailor Senshi of Wisdom
I've had them ask me that before. They also went into what series I like and what I'd really like to have off of my wishlist and why I haven't bought it.

It's kindness, but it's also marketing... but I love how they do it. We just had a casual conversation.
7 anos atrás
Ruttsu as Ruttsu
Maybe they stole the idea from someone else like they do with the bootlegs they sell.
7 anos atrás
ponnie ~Donyatsu Huntress~
e2046 does this kind of market research quite regularly and they are very warm when talking to customers. I guess it depends on a store policy - Japanese shops tend to be as neutral as possible from my experience and avoid sending messages mostly to avoid spambox issues, I guess.

However, I got a couple of little compliment gifts from the sellers at Rakuten.
7 anos atrás
Hehe, I ordered quite some GK-equipment from E2046 about a year ago and got about the same message a few weeks later. :P

It's indeed market research, but the fact that it looks more nice, makes it easier for a lot of people to reply (I think). It's better than "please fill in our servey" with the questions: "Are you a modeller?" "How long have you been modelling".

About your point with kindnes to costumers, yes I think it works. When I sell items myself, I also sometimes ask a few questions to the buyer or have a bit of off-topic conversation, it makes the selling less stiff/formal and it can only brighten someone's day or is a way to make a new friend. :) I did have a lot of times that the buyer didn't reply to those questions and just wanted the required stuff (give adress, pay to paypal etc.) and well, that's their choice then to do it that way. But about 60-70% of the people I encountered don't mind a bit of off-topic talk.
7 anos atrás
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