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Whoa GSC! You really outdo yourselves! :'DWhoa GSC! You really outdo yourselves! :'DDiary

MobiusXMobiusX6 anos atrás
Talk about generous!
On the 19th of February, I inquired about a defect about my GSC 1/8 Mami which I got off a GSC Partner Shop in Sydney, Australia.

MyEmailToGSCCloseGSCSupportI had purchased the GSC Mami Tomoe 1/8 Scale Figure from your GSC Partner Shop in Sydney, Australia (Anime at Abbotsford) online. Upon opening at home, the figure came with two immediate defects:

1. A large scratch on the underside of the base that can be seen very easily and spans the base's radius, but requires lighting for photos to focus (attached photo).

2. Green paint (irremovable, I've already tried) on Mami's feather on her hat (attached photo).

As well as the above, a photo of the figure alongside her box is also attached. This figure, I believe, is the re-release of the original.

At the very least, I would like to inquire if the base can be replaced as I don't think much can be done about the feather on the hat. But if something can be arranged, please let me know.

Thank you.

(PS: The photos have been cropped and edited to reduce their file size)


Within the next day, I received a reply, stating that they were just going to ship it. No more questions at all.

The defects I reported were:

#1: Green paint transfer on Mami's hat feather (very very small, and I said it's okay if nothing can be done, since obviously they View spoilerHide spoilercan't just send a head... tsktsk).

http://s1.tsuki-board.net/upload/pictures/2014/02/26/936149.jpeg


#2: My more "major" defect was an underside scratch on her base which can be annoyingly seen under some angles. I expected nothing more than a replacement for the base.

http://s1.tsuki-board.net/upload/pictures/2014/02/26/936148.jpeg


According to the shipment slip, the replacement shipped on the 20th of February via Registered Air Mail.

On the 26th of February, I received a "Pick up your package" slip in my mailbox. So I went to the post office, expecting the office lady to come out of the back room with a tiny package... ONLY TO BE ASTONISHED BY A HUGE BOX WITH MY LAST NAME WRITTEN ON IT.

I opened it in Dad's car... and had an inner squeal... probably.
GSC SENT ME A WHOLE FIGURE minus her muskets and musket-holding hands. I can display an ENTIRELY NEW MAMI.

http://s1.tsuki-board.net/upload/pictures/2014/02/26/936150.jpeg


They really outdid themselves! I can't believe I just received one of my grails... for a SECOND TIME.

But thank you GSC! While the original Mami was a birthday gift to me from a very dear friend, I will cherish this one too as a gift from you!

EDIT: ... just waiting on my Puella Magi Mami Nendo and then all that's left for me to hunt is the school uniform figma and nendo~ <3

http://s1.tsuki-board.net/upload/pictures/2014/02/26/936304.jpeg
7,135 hits • 0 favorito23 comentários

Comentários23

Love that Mami collection picture. Did you make that flower yourself? :D
6 anos atrás
Yeah they're really cool in my expirience - When I got my Sayaka once with a smashed up base they asked for pictures of the figure - implying they'd replace her if she was broken too, But all I needed a was a base :) Very professional and nice.
6 anos atrás
I got my Mami through a proxy. It's sad they won't replace the parts and I think she's too old too. Sometimes they really need to check their products a bit better. But thanks for the info!^_^
MobiusX6 anos atrás#2014017Unfortunately, nothing can be done as the Nendoroid is a reasonably old product. I inquired if I could get a replacement wrist joint for my figma Mami (came missing) but they said the product was too old and had no parts available.
Also, you do need to state where you purchased the item. People who have bought from AmiAmi have been accepted for inquiries, however they can't provide replacements for preowned products even if they were sealed.
6 anos atrás
MobiusX Chūnin Rank
Hikaruharu176 anos atrás#2014083U have a nice mami shrine! ^^
I really like the paper flower and charlette. Did u make those? :)
Anyways, Congrats on recieving a replacement! Awful nice of GSC.


Thank you! And yes I made the flowers myself. The charlotte in the background was cut out from an online template with some yellow card.
6 anos atrás
U have a nice mami shrine! ^^

I really like the paper flower and charlette. Did u make those? :)

Anyways, Congrats on recieving a replacement! Awful nice of GSC.
6 anos atrás
MobiusX Chūnin Rank
Fullmetalpiggy6 anos atrás#2013881I just happened to read this but what an AMAZING story!! o: GSC seems such a kind company! <3 Now that you talk about paint rubs, schratched.. my Mami Nendo did come with some paint loss on her Tiro Finale gun. ;_; Do you know if I can email GSC about it? (I didn't purchase her from the GSC shop)

Unfortunately, nothing can be done as the Nendoroid is a reasonably old product. I inquired if I could get a replacement wrist joint for my figma Mami (came missing) but they said the product was too old and had no parts available.

Also, you do need to state where you purchased the item. People who have bought from AmiAmi have been accepted for inquiries, however they can't provide replacements for preowned products even if they were sealed.
6 anos atrás
I just happened to read this but what an AMAZING story!! o: GSC seems such a kind company! <3 Now that you talk about paint rubs, schratched.. my Mami Nendo did come with some paint loss on her Tiro Finale gun. ;_; Do you know if I can email GSC about it? (I didn't purchase her from the GSC shop)
6 anos atrás
MobiusX Chūnin Rank
acolyte6 anos atrás#2013313Did you send them your picture of your Mami collection? I'm sure they'll feel like they've done a service after seeing that ;)

I did send them a thank-you email back. I'm curious as to which release figure they sent me, so I asked that too. The hair tone and the gradient on the base is slightly different to mine. Pre' cool if I managed to end up owning both the 2012 and the 2013 release Mami :'o
6 anos atrás
That was nice of them to send you a replacement! And anytime, here at MFC we've always got your back on things like defects even down to those evil, pesky bootlegs that we seek to rid the world of : 3
6 anos atrás
Did you send them your picture of your Mami collection? I'm sure they'll feel like they've done a service after seeing that ;)
6 anos atrás
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