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abiabi4 anos atrás
So this continues from this earlier blog: BLOG #24705

To summarize, I got a practically destroyed package in which I could see the destroyed contents from the outside. As far as I know this type of packages shouldn't be received because they're damaged, so I didn't received it, took pictures of the incident and sent a mail to AmiAmi, their reply sounds like a trick question, leaving me more confused:"...Thank you for mailing us.
We are sorry to hear about it.
May we ask what did you do for the package?
We can seek compensation for the damage to your items but only if you acce
pt the package.
If the package is sent back to us for this reason we might be unable to fi
le a damage report.
May we confirm if you accepted the package or not?..." I can go to the post office and retrieve my package, so no problem there, the thing is that other collectors at forums told me this way AmiAmi starts with a series of requirements which end up with them never giving you any help, nor refund for the damaged goods. Someone else here had this experience before that can tell me all the details or help me to know how to proceed? Other question would be, if my items are shipped back to Japan, they refund the costs of the items in my order (without shipping of course)?
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Comentários10

dogs5478954 anos atrás#7298782hopefully everything is settled now :o! Sadly it didn't u_u, so sad they can get away with destroying my hard earned money, even when the insurance covered it. It makes me very angry and sad to remember, I thought about buying the figures all over again, but it is so unfair, I'll just try to fix my figure bases and some pieces by myself
4 anos atrás
hopefully everything is settled now :o!
4 anos atrás
abi4 anos atrás#3984136Hi! Thank you for your comments, I've seen it has opened a ittle sort of debate on the topic here. What I meant is just to get assistance from the store due to my zero knowledge about these topics. Obviously the refund has to be done by the post office, not the store, the problem could be in the rare case of lack of customer service later. Which seemed very possible for me as I got confused by their reply; so I was wondering if I should go for my package at the post office. I dug more on the topic, and found out about how to file the claim in my post office, probably without bothering AmiAmi and picking up my destroyed package.

Usually when you file a claim through the post office you will have to pick up the package and take pics of the damage to send them, in some cases they will also ask for the damaged items before the insurance money is given out.
4 anos atrás
Hi! Thank you for your comments, I've seen it has opened a ittle sort of debate on the topic here. What I meant is just to get assistance from the store due to my zero knowledge about these topics. Obviously the refund has to be done by the post office, not the store, the problem could be in the rare case of lack of customer service later. Which seemed very possible for me as I got confused by their reply; so I was wondering if I should go for my package at the post office. I dug more on the topic, and found out about how to file the claim in my post office, probably without bothering AmiAmi and picking up my destroyed package.
4 anos atrás
heathersaur4 anos atrás#3968719Well AmiAmi isn't really responsible for what happens between the time they give the package to Japan Post and you receive it. You're not paying for insurance from AmiAmi, you're paying for it from Japan Post.

Well yeah I know that so I'm not sure if you're trying to explain that to me? I'm just saying that AmiAmi are more inclined to help you file a claim if you chose to pay for the insurance (to JP post) so that you actually have a right to claim compensation, in response to OP who's telling us that "the thing is that other collectors at forums told me this way AmiAmi starts with a series of requirements which end up with them never giving you any help, nor refund for the damaged goods."
4 anos atrás
LovelyIdiot4 anos atrás#3968494
I think how helpful AmiAmi are depends on your shipping method, but they're not gonna take responsibility for a damaged package either way.


Well AmiAmi isn't really responsible for what happens between the time they give the package to Japan Post and you receive it. You're not paying for insurance from AmiAmi, you're paying for it from Japan Post.
4 anos atrás
Reinier4 anos atrás#3968568From my experience with them they usually refer their customers to file a claim with their local post office and they dont accept any responsibility for damages to the shipments even if you picked EMS.

Yup, the only time they'd probably accept responsibility for damaged items is if the shipping box was undamaged, which I had to deal with once as well and that was a few months ago. Was awful, I never thought I'd see another damaged item so soon.
4 anos atrás
LovelyIdiot4 anos atrás#3968494
I think how helpful AmiAmi are depends on your shipping method, but they're not gonna take responsibility for a damaged package either way.


From my experience with them they usually refer their customers to file a claim with their local post office and they dont accept any responsibility for damages to the shipments even if you picked EMS.
4 anos atrás
Well I got a damaged EMS package and filed a complaint with AmiAmi, and they concluded that the damage was due to mishandling during shipping. They agreed to file a case with Japan Post and told me to file a case on my end to Australia Post and send them a scanned copy of the complaint form I'm supposed to fill in.

I think how helpful AmiAmi are depends on your shipping method, but they're not gonna take responsibility for a damaged package either way.
4 anos atrás